Privacy Notice

This policy applies to yildiransongur.com, the contact form on the website, and the first-contact and appointment request processes carried out through email, phone, WhatsApp, Telegram, and similar digital channels.

The website and communication workflows are managed by the Prof. Dr. Yıldıran Songür team as part of the clinic's operations at Yesilbahce Mah. 1470 Sk. Kadam 2 Is Merkezi No:10 D:1, Muratpasa, Antalya.

In the contact form, we process your name, phone number, email address, country, requested treatment type, message content, language preference, and technical anti-spam fields.

When you contact us by email, phone, WhatsApp, or Telegram, we may process the contact details you share, your appointment request, and the content of your message. If you include health-related information in your message, we handle it only to review your request and respond to you.

Your data may be collected by automated or partially automated means through website forms, email correspondence, phone calls, messaging applications, server logs, and embedded third-party services such as Google Maps.

This notice is provided as an information obligation and is not itself subject to approval. We process data so that we can respond to your request, manage communication, keep the website secure, comply with legal obligations, and rely on a separate explicit consent statement only where consent is required.

We use the collected data to reply to you, manage appointment or pre-assessment communication, provide the information you asked for, and help the clinic team contact you through the correct channel.

Technical data may also be processed to maintain service continuity, detect system errors, investigate security incidents, and preserve website performance.

Data submitted through the contact form may be forwarded to authorized clinic recipients through the configured email notification infrastructure so that the clinic team can review and follow up on your request.

When the email notification system is enabled, contact form submissions may be sent to authorized recipients through the Resend email infrastructure.

Your data may also be shared, to the extent necessary, with hosting providers, IT support services, and public authorities that are legally authorized to request it.

Some of the services we use, including Resend, Google Maps, WhatsApp, and Telegram, may rely on servers outside Turkey or on global infrastructure. When you use those services, relevant data may be processed abroad under the service provider's own privacy terms.

The contact form includes a separate explicit consent checkbox that is independent from this notice and is blank by default. Because the form workflow may use cross-border services such as Resend when enabled, you must actively provide consent before submitting the form; otherwise you may contact the clinic by phone or email instead.

Strictly necessary cookies or similar local technologies may be used for security, session continuity, and the basic operation of the website. These technologies are required for the site to function and therefore are disclosed through the banner and this notice, rather than being subject to opt-in consent.

Non-essential cookies and third-party embedded content are disabled by default. They become active only after you actively choose to accept them through the cookie preferences panel, and you can update your choices later from the footer link.

Personal data is kept until your communication request has been resolved, for as long as operational retention is needed for appointment and patient communication records, and for any additional period required by applicable law.

We apply access controls, account authorization, record monitoring, and other reasonable technical and organizational safeguards to reduce the risk of unauthorized access, loss, disclosure, or misuse. No internet-based transmission method can guarantee absolute security.

You may send your request to us directly under the rights available to you under applicable law. We may ask for additional information in order to verify that the request belongs to you.

Requests are reviewed within the time limits set by law, and the outcome is communicated through your registered contact channel.